FAQ
Frequently Asked Questions (FAQ)
Orders & Shipping
How can I track my order?
Once your order has shipped, we will upload tracking information as soon as possible. You can check the status of your order on our Track Your Order page.
How long does shipping take?
Shipping times vary depending on your location and the shipping method selected at checkout. Most orders are delivered within 5-10 business days.
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us as soon as possible at nlfulfillment@outlook.com. We cannot guarantee changes after your order has been processed.
Do you ship internationally?
Currently, we only ship within [your shipping regions, e.g., the U.S. and Canada]. We hope to expand our shipping options in the future!
Returns & Refunds
What is your return policy?
We accept returns within 30 business days after delivery. Items must be unused and in their original packaging. To start a return, please contact our customer service team at nlfulfillment@outlook.com
When will I receive my refund?
Once we receive and inspect your return, we will process your refund. Refunds are typically issued within 5-7 business days to your original payment method.
Do you offer exchanges?
Yes, we offer exchanges for defective or incorrect items. If you received the wrong product or a damaged item, please reach out to us, and we will make it right.
Payments & Security
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods available at checkout.
Is my payment information secure?
Yes! We use industry-standard encryption to protect your payment details. Your information is never stored or shared.
Products & Support
Do you offer warranties on your products?
Some of our products may come with a manufacturer’s warranty. Please check the product description for warranty details or contact us for more information.
How can I contact customer support?
You can reach our customer service team via email at [customer support email] or through our Contact Us page. We strive to respond within 24-48 hours.